Start with the case workflow your team needs most
Latch is one case management platform, but most teams should not evaluate it as a feature list. Start with the case intake gap, the approval workflow, or the audit requirement that is already slowing your team down.
Pick the first case workflow you want to fix
These are the fastest entry points for understanding whether Latch fits your team. Start with the case workflow that already causes the most friction.
Centralise case intake with intelligent triage
Best starting point for teams juggling email, tickets, and Slack threads. Built-in intelligence classifies and routes cases automatically.
Add governed approval workflows around high-risk actions
Best for teams that already know which actions are risky and need platform-enforced review before execution.
Keep an immutable audit record that survives regulatory scrutiny
Best for teams whose current process depends on screenshots, Slack approvals, or memory — and who need compliance-grade proof.
Require a second reviewer before sensitive actions run
Best for regulated environments where segregation of duties must be enforced at the platform level, not in email threads.
Intelligent Triage
Bring email, cases, and exceptions into one queue with built-in intelligence that classifies, routes, and suggests next steps automatically — and improves with every decision your team makes. Bring your own AI model or use the default.
Approval Workflows
Governed approval workflows for refunds, vendor changes, account modifications, and other sensitive actions — with role checks and segregation of duties built in.
Audit & Compliance
Immutable audit log on every case. Notes, status changes, denied attempts, execution results, and evidence on one record that survives regulatory scrutiny.
Plugins & Extensibility
Write plugins in TypeScript or Go to connect Stripe, your ERP, internal APIs, or your own ML models — with governed permissions and immutable logging built in.
Maker-Checker
Require a second reviewer before sensitive actions run. The person who prepared the case cannot approve it. Platform-enforced segregation of duties.
Security & Deployment
Deploy on-prem, private cloud, or managed. Tie roles, permissions, and identity to every action. Case data and AI models stay under your control.
Email & Form Intake
Turn inbound email and website form submissions into governed cases automatically. Forward any inbox or connect your existing form — everything lands in one auditable queue.
Every step in the case lifecycle stays visible and auditable
The incoming issue, the intelligent routing decision, the governed approval, the plugin execution, and the final outcome stay on the same case with an immutable audit trail. That is how teams move faster without losing trust.
How the pieces fit together
Common questions about how the pieces of Latch work together.
Is this a list of features or one platform?
It is one case management platform. Intelligent triage, governed approval workflows, maker-checker, immutable audit logging, plugins, and role-based access all support the same goal: managing cases from intake to resolution without losing context or control.
Where should a team start?
Most teams start by bringing case intake into one place, then add one or two governed workflows through plugins — like a Stripe refund or an ERP update. That delivers value in days, not months.
Does every workflow need approvals?
No. Some workflows need explicit review before a sensitive action runs. Others just need the action and the immutable record. Latch lets teams decide which actions need governed approval workflows and which do not.
Can I deploy this on-prem?
Yes. Latch is designed to run inside your own environment — on-prem, private cloud, or air-gapped. Case data, AI models, and identity stay under your control. You can also start managed and self-host later.
Pick one case workflow and see how Latch handles it
Bring the case workflow your team already cares about most. Walk through intelligent intake, governed approvals, plugin execution, and the immutable audit trail on one case.