Operational workflow playbooks
Practical guides to triage, approvals, plugin actions, and audit trails. Start with the work your team needs to control.
Introducing authenticator recovery for administrators
Review who can receive a TOTP reset, what an administrator must record, and the MFA check that follows.
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New in Latch: network controls for action providers
Review HTTPS, DNS, redirect, proxy, response-size, and private-mapping rules for action-provider requests.
New in Latch: ticket immutability and plugin access controls
Separate closed-ticket edit rules from plugin entitlement, user permissions, provider approval, and runtime availability.
Latch mobile beta: assigned jobs, updates and photo evidence
Latch mobile beta brings assigned jobs, team updates, photo evidence and configured fields together. See two native examples and request early access.
Introducing free SLA, authorization and inspection tools
Use browser tools to check SLA timing, test approval boundaries, and prepare an inspection report before changing a live workflow.
New MCP agent controls: pause, revoke and retire
Create a scoped MCP agent, reveal its key once, pause requests, revoke credentials, and retire the profile when its work ends.
Introducing replayable product walkthroughs
See how read-only Latch walkthroughs replay synthetic tickets and reports, and how public user guides explain current product steps.
Introducing task quick edit in Classic
Right-click a task in Triage or All Tasks to update its status, priority or assignee while keeping list and board work in view.
New in Latch: GPS fields for inspection tickets
Add latitude, longitude and GPS accuracy fields to a ticket type, review the coordinate card, and keep capture source beside inspection evidence.
Introducing nested choice fields for tickets
Create ticket-type choices with sub-options, save one final answer, and clear stale selections when an operator changes branches.
Introducing the Ticket Owner role
See which tickets a Ticket Owner can create, read, and update, and where the browser role stops.
Introducing workspace signup with email verification
See how workspace signup verifies an email, completes activation, and applies free workspace limits before your team starts work.
Start with one workflow
Follow a request through triage, review, and a plugin action. See the record that each step leaves behind.