Ticketing priced by team size
Per-agent fees can make teams hesitate before giving operators and reviewers an account.
Latch plans are priced by team size. Every plan includes the queue, approval workflows and ticket audit trail. The differences are capacity, identity controls and where Latch runs.
Start with a free workspace
Try ticket intake, ownership and history with up to 100 tickets and 250 MiB of attachments. No card required.
Plugin actions and outbound replies, acknowledgments and notifications are not included. The paid plans below are separate from the free workspace; contact us when you need to upgrade.
Team
The hosted plan is for small teams. It includes the ticket queue, approvals and an audit trail from the start.
- Unified ticket queue with full context
- Approval workflows with two-person review
- Ticket audit history
- Ticket triage and routing
- Plugin actions with permission gates
- Email and webhook intake channels
- Community support
Business
For growing teams that need identity controls, ticket routing and cross-team handoffs. There is no per-agent charge.
- Everything in Team
- OAuth and SSO (Google, Microsoft, Okta)
- Role-based access control (RBAC)
- Custom workflow templates
- Priority support with SLA
- Advanced analytics and reporting
- Bring your own AI model
- API access with scoped tokens
Enterprise
For teams that run Latch in their own environment or private cloud, with Enterprise source access and an agreed deployment and support plan.
- Everything in Business
- Deployable in your environment or private cloud
- Deployment and network requirements review
- Enterprise source access under commercial terms
- Custom identity provider integration
- Dedicated onboarding and migration
- Environment and data isolation
- Enterprise SLA with named support
Compare tiers
All plans include the same queue, approval enforcement and audit history. The table shows the differences.
| Feature | Team$30/month | Business$75/month | EnterpriseCustom |
|---|---|---|---|
| Users included | Up to 20 | Up to 100 | Unlimited |
| Ticketing and triage | |||
| Unified ticket queue | ✓ | ✓ | ✓ |
| Ticket triage and routing | ✓ | ✓ | ✓ |
| Email and webhook intake | ✓ | ✓ | ✓ |
| Custom workflow templates | — | ✓ | ✓ |
| Approvals and controls | |||
| Two-person review (maker-checker) approvals | ✓ | ✓ | ✓ |
| Ticket audit history | ✓ | ✓ | ✓ |
| Role-based access control (RBAC) | — | ✓ | ✓ |
| Environment and data isolation | — | — | ✓ |
| Identity and authentication | |||
| Built-in email and password auth | ✓ | ✓ | ✓ |
| OAuth and SSO (Google, Microsoft, Okta) | — | ✓ | ✓ |
| Custom identity provider integration | — | — | ✓ |
| Integrations and AI models | |||
| Plugin actions with permission gates | ✓ | ✓ | ✓ |
| API access with scoped tokens | — | ✓ | ✓ |
| Bring your own AI model | — | ✓ | ✓ |
| Enterprise source access under agreed commercial terms | — | — | ✓ |
| Deployment and infrastructure | |||
| Managed cloud deployment | ✓ | ✓ | ✓ |
| Deployable in your environment or private cloud | — | — | ✓ |
| Deployment and network requirements review | — | — | ✓ |
| Analytics and support | |||
| Advanced analytics and reporting | — | ✓ | ✓ |
| Community support | ✓ | ✓ | ✓ |
| Priority support with SLA | — | ✓ | ✓ |
| Dedicated onboarding and migration | — | — | ✓ |
| Enterprise SLA with named support | — | — | ✓ |
| Try Latch | Try Latch | Talk to us | |
Costs and duties of running Latch yourself
Deployment in your environment is an Enterprise option. Compare infrastructure, custom integrations and operation costs with the managed service.
Infrastructure and inference costs
Budget for servers, durable storage, backups, monitoring and model capacity. A model API carries a provider bill. Inference on your own hardware carries hardware and operating costs.
Review services and where data is processed
Your team runs the database and storage and chooses identity, email, model and connected services. Review the processing locations and network access that follow from those choices. See deployment data flows and responsibilities and the evaluation checklist.
Customer operating responsibilities
Your team owns upgrades, backups, restore tests, monitoring, capacity and incident response. Custom plugins and source changes need compatibility checks. Review Enterprise source-access terms and agree product support for the installation and the changes you maintain.
Features included in all plans
All plans include the queue, permission-gated plugin actions, independent action review and ticket history. Business adds model choice. Enterprise offers deployment in your environment and source access under agreed terms.
Review tickets
Operators review the request, owner, priority and available suggestions. They can correct a suggestion. The decision stays on the ticket.
Approvals before execution
Sensitive plugin actions can require another eligible person to review the saved request. Approval and execution are separate steps. See approval workflows.
Ticket audit history
The ticket links the saved request, the review decision and the result reported by the plugin. An operating plan is needed for retention, database access, backups and independent integrity controls.
Pricing questions
Compare monthly plan pricing and the costs of running Latch yourself.
Does Latch charge per agent or per seat?
There is no per-agent or per-seat charge. Team is limited to 20 users and Business to 100. Enterprise is unlimited. People within the plan limit cost no extra, including auditors and occasional reviewers.
What counts as a user?
A user is a person with a login who can view, act on or approve tickets. Service accounts and plugin integrations are excluded. A webhook that opens 400 tickets a day is not a user.
What does running Latch yourself change about the cost?
The licence has no per-agent charge. Your team budgets for servers, durable storage, inference and operation. Inference on your own hardware still has hardware and operating costs.
What is not included in the price?
Inference and customer-operated infrastructure are excluded. Budget for the model service or hardware, durable storage and operation. Agree scope and terms for custom integrations, migration and source changes.
Can a team start hosted and move into its own environment later?
Agree the Enterprise migration plan, including tickets, attachments, history, identity and configuration. Validate integrations and recovery in the new environment.
Is there a free trial?
A free workspace is available to evaluate Latch. It is separate from the paid plans. Contact us when you need to upgrade. A workflow review is also available. Bring a ticket type, connected system and control requirement. Use synthetic or approved evaluation data to inspect the configuration, independent review and action history.
What does source-code access mean on the Enterprise tier?
Source code is available to Enterprise customers under commercial terms. Agree which code and releases are supplied and which inspection, modification, deployment, redistribution, and support rights apply. Source access is not an open-source licence.
Start a free workspace
Sign up for a free workspace to evaluate Latch. Or take the product walkthrough. Paid plans are separate. Contact us to upgrade.
Free workspace · 100 tickets · No card required. See what is included.