One platform. Clear tiers. No per-seat surprises.
Every tier includes the governed case queue, approval workflows, and immutable audit trail. The difference is scale, identity controls, and deployment model.
Team
For small teams that need governed case workflows, approvals, and an audit trail from day one.
- Unified case queue with full context
- Approval workflows with maker-checker
- Immutable audit trail on every case
- Intelligent triage and routing
- Plugin actions with permission gates
- Email and webhook intake channels
- Community support
Business
For growing teams where identity, compliance, and cross-team handoffs need to scale without losing control.
- Everything in Team
- OAuth and SSO (Google, Microsoft, Okta)
- Role-based access control (RBAC)
- Custom workflow templates
- Priority support with SLA
- Advanced analytics and reporting
- Bring your own AI model
- API access with scoped tokens
Enterprise
For regulated teams that need on-prem deployment, open-source access, or custom control boundaries.
- Everything in Business
- On-prem or private cloud deployment
- Open-source access to core platform
- Air-gapped environment support
- Custom identity provider integration
- Dedicated onboarding and migration
- Tenant and environment isolation
- Enterprise SLA with named support
Compare tiers
Every tier shares the same governed foundation. The table below shows where they differ.
| Feature | Team $30/month | Business $75/month | Enterprise Custom |
|---|---|---|---|
| Users included | Up to 20 | Up to 100 | Unlimited |
| Case management | |||
| Unified case queue | ✓ | ✓ | ✓ |
| Intelligent triage and routing | ✓ | ✓ | ✓ |
| Email and webhook intake | ✓ | ✓ | ✓ |
| Custom workflow templates | — | ✓ | ✓ |
| Approvals and controls | |||
| Maker-checker approval workflows | ✓ | ✓ | ✓ |
| Immutable audit trail | ✓ | ✓ | ✓ |
| Role-based access control (RBAC) | — | ✓ | ✓ |
| Tenant and environment isolation | — | — | ✓ |
| Identity and authentication | |||
| Built-in email and password auth | ✓ | ✓ | ✓ |
| OAuth and SSO (Google, Microsoft, Okta) | — | ✓ | ✓ |
| Custom identity provider integration | — | — | ✓ |
| Extensibility and AI | |||
| Plugin actions with permission gates | ✓ | ✓ | ✓ |
| API access with scoped tokens | — | ✓ | ✓ |
| Bring your own AI model | — | ✓ | ✓ |
| Open-source access to core platform | — | — | ✓ |
| Deployment and infrastructure | |||
| Managed cloud deployment | ✓ | ✓ | ✓ |
| On-prem or private cloud deployment | — | — | ✓ |
| Air-gapped environment support | — | — | ✓ |
| Analytics and support | |||
| Advanced analytics and reporting | — | ✓ | ✓ |
| Community support | ✓ | ✓ | ✓ |
| Priority support with SLA | — | ✓ | ✓ |
| Dedicated onboarding and migration | — | — | ✓ |
| Enterprise SLA with named support | — | — | ✓ |
| Start with Team | Start with Business | Talk to Us | |
The same governed foundation
Pricing changes the scale and deployment model. It does not change the control model. Every team gets the same case queue, the same approval enforcement, and the same immutable audit record.
Immutable audit trail
Every action, approval, denial, and system response is recorded. The trail is append-only and tied to authenticated identity.
Governed approvals
Require human review before sensitive actions execute. The system enforces the approval boundary — not a process document or a chat thread.
Plugin actions
Connect external systems through plugins that pass through role, policy, and approval checks. The execution boundary stays governed regardless of tier.
Questions buyers ask about pricing and plans
These questions come up when teams evaluate which tier fits their scale, compliance posture, and deployment requirements.
What counts as a user?
A user is anyone with login credentials who can view, act on, or approve cases inside Latch. System integrations and plugin service accounts do not count toward user limits.
Can a team start on Team and move to Business later?
Yes. Upgrading preserves all case history, audit trails, and workflow configuration. The transition adds capabilities without migrating data.
What does open-source access mean on the Enterprise tier?
Enterprise customers can access the Latch source code under a commercial licence. This allows teams to audit the codebase, contribute extensions, and deploy in environments where proprietary dependencies are not permitted.
Is there a free trial?
Latch offers a guided evaluation on your own workflow rather than a self-serve trial. Share the case type, the downstream system, and the control requirement — and the team walks through a working configuration with you.
How does OAuth and SSO work on the Business tier?
Business tier includes OAuth 2.0 and OIDC-based single sign-on with Google, Microsoft, and Okta out of the box. Users authenticate through their existing identity provider. Session management, token lifecycle, and audit attribution tie back to the authenticated identity automatically.
Walk through pricing on your workflow
Share the case type, the team size, and the control requirement. The team will recommend a tier and walk through a working configuration.