Immutable audit log on every case, by default
Latch records every decision, approval, denied attempt, and plugin execution in an immutable audit log as the work happens — not rebuilt later from Slack threads and screenshots. Compliance-grade evidence from day one.
Email and ticket context are brought together on one case.
The operator decides whether to accept the suggestion or send the case another way.
The request, the result, and any changes made are written back to the same timeline.
Managers and auditors can follow the path without hunting across systems.
The case keeps the story intact
Instead of reconciling several tools, the platform keeps issue history and action history on the same record.
Supervision gets easier
Leaders can review the real execution history and case progress instead of relying on verbal summaries or scattered screenshots.
Audit readiness happens by default
When proof is created as part of the workflow, internal reviews stop depending on digging through old emails and piecing the story together after the fact.
Questions about proof and traceability
Common questions about how Latch records the decision trail so it holds up to later review.
What exactly gets recorded?
Notes, status changes, attachments, actions taken on external systems, and blocked attempts — all on the same case. The goal is to show not just the outcome, but how the team got there.
Are blocked actions visible?
Yes. When someone tries to take an action and gets blocked, that attempt is recorded on the case. It shows why a path did not move forward, which matters for managers and anyone reviewing the case later.
Can teams see who did what and why?
That is the point. The case keeps enough history for an operator, reviewer, or auditor to follow who acted, what changed, and what the external system returned.
How does this help with internal audit or compliance reviews?
Instead of pulling evidence from several systems after the fact, reviewers work from one case record that already ties together the issue, the decisions, the actions, and the outcome.
Walk through the audit trail behind a real resolution path
See how triage decisions, plugin actions, approvals, and denied paths stay visible in the case instead of disappearing into other tools.