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Product walkthrough

Field evidence from policy to report

Follow a display fault from its required evidence rules through the field ticket, reviewable troubleshooting, closure, and reporting.

Built for field operations, service managers, and compliance teams.

Field evidence from policy to report in Latch
What you will follow

One operating story, step by step

  1. 1

    Define the evidence before dispatch

    The issue classification holds the required fields that make closure evidence complete.

  2. 2

    Work the fault in its operational record

    The engineer's evidence, notes, asset context, and troubleshooting stay on one ticket.

  3. 3

    Drill from the report back to the work

    The outcome count remains connected to the tickets and evidence underneath it.