Operational workflow playbooks
Start with the workflow your team is trying to control: triage, approvals, plugins, or auditability. These posts are meant to move you toward a clearer next step, not just more reading.
Four-Eyes Principle, Maker-Checker, and Segregation of Duties: What Actually Differs
Four-eyes, maker-checker, dual control, and segregation of duties are related but distinct. What changes in workflow design for each.
Governance, Rollback, and the Implementation Order That Works for KYC and Reconciliation
Governance, rollback, and the implementation order that works when adding AI to KYC and reconciliation case handling.
Architecture, Monitoring, and Where Self-Tuning Belongs in KYC and Reconciliation
How to architect and monitor AI case management for KYC and reconciliation, including where self-tuning belongs and where it does not.
AI Case Management for KYC and Reconciliation Starts With the Case, Not the Model
AI case management for KYC and reconciliation starts with the workflow, not the model. What to fix before adding intelligence.
Audit Logging for Compliance Operations
What compliance operations teams should record in an audit log so a reviewer can reconstruct a decision without asking anyone.
What Is New in Latch: April and May 2026
A customer-facing product update on recent Latch improvements across ticket queues, SLA visibility, ticket filtering, governed API access, and operational ti...
Authorization Logic Audits for Case Management
Case management authorization should support flexible rules, numeric thresholds, and audit-ready evidence on every sensitive action.
What Is a Plugin Action?
A plugin action runs on an external system from inside the ticket with role checks, governed approvals, and immutable audit logging.
How Four AI Governance Frameworks Handle Approval vs. Runtime Evidence
How the EU AI Act, ISO 42001, and NIST AI RMF treat approval evidence, and where runtime evidence fills the gap they leave.
Governance-First Approval Systems for AI: What They Prove, What They Miss, and Where Runtime Evidence Fills the Gap
What governance-first approval systems for AI prove, what they miss, and where runtime evidence closes the remaining gap.
The Runtime Control Layer: What This Category of Software Is and Why It Exists
Ticket workflows need a control layer between the suggestion and the action. What that layer does, and why existing tools leave it out.
AI Raises the Value of Control-First Software
AI increases the value of control-first case platforms that combine governed execution, immutable audit logs, and cross-system integration.
Map the workflow your team actually needs
Choose the use case, control model, or workflow that matches the pressure your team already feels.