Product Updates
Browse 5 articles tagged product updates across approvals, auditability, plugins, and controlled AI operations.
Latch mobile beta: assigned jobs, updates and photo evidence
Latch mobile beta brings assigned jobs, team updates, photo evidence and configured fields together. See two native examples and request early access.
Read article →Latch Product Update: Clearer Queues, Site Operations, and Better Intake
July adds ticket subcategories, stronger queue filters, site tagging and import, form attachments, and dashboards that remember each operator view.
Latch Release: SLA Policies That Follow the Work
Apply complete SLA policies by ticket tag, including objectives, priority targets, working hours, reporting, and policy history.
From Dispatch to Proof: Managing Field Operations in Latch
Manage field work from assignment to evidence and confirmed status, with a focused engineer queue, job conversations, media capture, and durable drafts.
From Field Repairs to Planned Maintenance: Operational Reporting in Latch
Track ATM, cash deposit machine, POS, and printer service work, then report on replenishment and preventive maintenance without rebuilding spreadsheets.
Start with one workflow
Follow a request through triage, review, and a plugin action. See the record that each step leaves behind.