AI
Browse 4 articles tagged ai across approvals, auditability, plugins, and controlled AI operations.
Managing Claims with Checklist-Driven, AI-Native Workflows
See checklist-driven claims workflow software connect custom claim types, evidence, support staff, AI, approvals, plugins, and audit trails.
Read article →What an AI Agent's Token Can Reach
Connect an AI agent to a case system through scoped tools, a central authorization gate, and a request-then-approve default for high-impact actions.
Approval Design: Durability, Policy, and Plugins
The configuration underneath an approval gate - durable resume and revalidation, role separation as policy, building gated actions, and the problems still open.
Approval Design in Practice: One Refund, End to End
A single AI-recommended customer refund moves through a two-person review gate, from recommendation to execution record, on real screens inside Latch.
Start with one workflow
Follow a request through triage, review, and a plugin action. See the record that each step leaves behind.