What an AI Agent's Token Can Reach
Connect an AI agent to a case system through scoped tools, a central authorization gate, and a request-then-approve default for high-impact actions.
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AI
Browse 3 articles tagged ai across approvals, auditability, plugins, and controlled AI operations.
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operations 23 auditability 22 approvals 11 ai-triage 9 finance-controls 9 action-providers 7 ticketing 7 ai-governance 6 case-management 5 workflow-orchestration 5 maker-checker 4 plugins 4 risk-controls 4 security 4 triage 4 workflow 4 ai 3 audit-trail 3 compliance 3 evidence 3 kyc 3 queue-management 3 reconciliation 3 architecture 2 authentication 2 authorization 2 change-management 2 email 2 eu-ai-act 2 extensibility 2 governance 2 integrations 2 iso-42001 2 nist-ai-rmf 2 platform-architecture 2 sla 2 status-management 2 access-control 1 api 1 api-design 1 assets 1 auth 1 brute-force-protection 1 customer-operations 1 customer-support 1 decisioning 1 defense-in-depth 1 developers 1 engineering 1 exception-handling 1 exceptions 1 field-service 1 implementation 1 ingestion 1 integration 1 legal-discovery 1 logging 1 mcp 1 metrics 1 monitoring 1 multi-tenant 1 oidc 1 platform 1 product-update 1 refunds 1 reopen 1 reporting 1 reprocessing 1 runtime-control 1 saas 1 segregation-of-duties 1 service-history 1 support 1 support-operations 1 ticket-routing 1 tickets 1 tutorials 1 unified-triage 1 workflow-design 1
Approval Design: Durability, Policy, and Plugins
The configuration underneath an approval gate - durable resume and revalidation, role separation as policy, building gated actions, and the problems still open.
Read Approval Design: Durability, Policy, and Plugins →Approval Design in Practice: One Refund, End to End
A single AI-recommended customer refund moves through a two-person review gate, from recommendation to execution record, on real screens inside Latch.
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