Field Service
Browse 9 articles tagged field service across approvals, auditability, plugins, and controlled AI operations.
Latch mobile beta: assigned jobs, updates and photo evidence
Latch mobile beta brings assigned jobs, team updates, photo evidence and configured fields together. See two native examples and request early access.
Read article →Why Field Service Software Should Feel Like a Conversation
A chat-driven field interface keeps the assigned ticket, troubleshooting suggestions, engineer updates, and photo or video evidence together.
Field Work Is Not Complete Until the Evidence Is Complete
How field service teams define required ticket evidence, enforce complete records at closure, review AI troubleshooting, and report on outcomes.
Manage Distributed Service Sites with Tags, Coordinates, and Bulk Import
Organize distributed service sites with tags and coordinates, then create them in bulk with validated import data.
Keep Ticket Images Usable on Slow Field Connections
Protected thumbnails keep ticket evidence practical on slow links while original images remain available when full detail is needed.
What Survives When a Field Connection Drops?
Cached assigned tickets stay visible, drafts survive reloads, stale data is marked, and idempotent retries prevent duplicate field notes.
Give Field Engineers the Right Ticket, Not the Whole Queue
Limit field engineers to assigned work through a focused mobile queue that keeps customer, site, asset, and ticket context together.
From Dispatch to Proof: Managing Field Operations in Latch
Manage field work from assignment to evidence and confirmed status, with a focused engineer queue, job conversations, media capture, and durable drafts.
Asset Context Is the Missing Layer in Field Service Tickets
Field service ticketing gets sharper when every ticket carries asset history: faster diagnosis, fewer repeat visits, cleaner handoffs.
Start with one workflow
Follow a request through triage, review, and a plugin action. See the record that each step leaves behind.