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Ticket Routing

Browse 1 article tagged ticket-routing across approvals, auditability, plugins, and controlled AI operations.

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March 2, 20266 min read

Confidence Scores Are Not Enough for AI Ticket Routing

Confidence thresholds alone will not make AI ticket routing safe. What to measure instead, and where a human decision still has to sit.

ai-triage ticket-routing evidence operations

Read Confidence Scores Are Not Enough for AI Ticket Routing →