Plugins
Browse 11 articles tagged plugins across approvals, auditability, plugins, and controlled AI operations.
New in Latch: network controls for action providers
Review HTTPS, DNS, redirect, proxy, response-size, and private-mapping rules for action-provider requests.
Read article →
New in Latch: ticket immutability and plugin access controls
Separate closed-ticket edit rules from plugin entitlement, user permissions, provider approval, and runtime availability.
Inspection Audit Trails Should Show the Work, Not Just the Result
See how inspection audit trail software connects forms, photos, maker-checker approval, upstream work orders, and exportable evidence in one case record.
What an AI Agent's Token Can Reach
Connect an AI agent to a case system through scoped tools, a central authorization gate, and a request-then-approve default for high-impact actions.
Building a Latch Plugin That Reads Handwritten Cheques
A cheque OCR plugin design review: historical enrichment, current action contracts, operator verification, independent approval and returned results.
What Is a Plugin Action?
A plugin action runs on an external system from inside the ticket with role checks, governed approvals, and immutable audit logging.
Why Approval, Auth, and Audit Logic Must Stay in the Core
Why approval, authentication, and audit logic belong in the platform core rather than in plugins that can be swapped or misconfigured.
Four-eyes control without inbox approvals
Evaluate four-eyes approval on a ticket: requester independence, saved inputs, expiry, execution permissions and the result returned by the connected system.
A Plugin Action Contract Prevents Integration Debt
Define a plugin action contract for discovery, authorization, bounded execution, failure handling, and evidence without creating integration debt.
Plugin Action Audit Log: Required Fields and Event Sequence
What a plugin action audit log must record from request and authorization through downstream completion, failure, and evidence retention.
Extend the Product with Plugins Instead of Hard-Coded Custom Workflows
Customize ticket workflows with configuration, plugins or Enterprise source access. Compare ownership, approval controls and upgrade responsibilities.
Start with one workflow
Follow a request through triage, review, and a plugin action. See the record that each step leaves behind.