Auditability
Browse 23 articles tagged Auditability across approvals, auditability, plugins, and controlled AI operations.
Why SLA Reports Need the Policy That Applied at the Time
Snapshot the SLA policy on each ticket so later reports explain performance against the commitment that actually applied.
Read article →Immutable Payment Audit Trails Need Workflow Context
An immutable payment file is not enough for legal discovery. What workflow context an audit trail has to carry alongside it.
Four-Eyes Principle, Maker-Checker, and Segregation of Duties: What Actually Differs
Four-eyes, maker-checker, dual control, and segregation of duties are related but distinct. What changes in workflow design for each.
Governance, Rollback, and the Implementation Order That Works for KYC and Reconciliation
Governance, rollback, and the implementation order that works when adding AI to KYC and reconciliation case handling.
Architecture, Monitoring, and Where Self-Tuning Belongs in KYC and Reconciliation
How to architect and monitor AI case management for KYC and reconciliation, including where self-tuning belongs and where it does not.
AI Case Management for KYC and Reconciliation Starts With the Case, Not the Model
AI case management for KYC and reconciliation starts with the workflow, not the model. What to fix before adding intelligence.
Audit Logging for Compliance Operations
What compliance operations teams should record in an audit log so a reviewer can reconstruct a decision without asking anyone.
What Is New in Latch: April and May 2026
A customer-facing product update on recent Latch improvements across ticket queues, SLA visibility, ticket filtering, governed API access, and operational ti...
Authorization Logic Audit for Case Management
Audit authorization logic with a free role-action matrix tester. Check refund thresholds, independent review, missing rules, and export reusable test cases.
What Is a Plugin Action?
A plugin action runs on an external system from inside the ticket with role checks, governed approvals, and immutable audit logging.
How Four AI Governance Frameworks Handle Approval vs. Runtime Evidence
How the EU AI Act, ISO 42001, and NIST AI RMF treat approval evidence, and where runtime evidence fills the gap they leave.
Governance-First Approval Systems for AI: What They Prove, What They Miss, and Where Runtime Evidence Fills the Gap
What governance-first approval systems for AI prove, what they miss, and where runtime evidence closes the remaining gap.
The Runtime Control Layer: What This Category of Software Is and Why It Exists
Ticket workflows need a control layer between the suggestion and the action. What that layer does, and why existing tools leave it out.
AI Raises the Value of Control-First Software
AI increases the value of control-first case platforms that combine governed execution, immutable audit logs, and cross-system integration.
Why Approval, Auth, and Audit Logic Must Stay in the Core
Why approval, authentication, and audit logic belong in the platform core rather than in plugins that can be swapped or misconfigured.
Using ChatGPT Safely for Refunds and Customer Offers
How to use ChatGPT for refunds and customer offers without handing it the ability to act. Where the approval gate has to sit.
Four-eyes control without inbox approvals
Keep the request, the independent review, and the execution result on one case. A practical way to replace forwarded-email approvals.
What Auditors Need to See in a High-Risk Approval Workflow
High-risk approval workflows need origin, authority, denied paths, outcomes, and case-linked evidence in one immutable audit log.
AI Triage Needs a Control Plane, Not Just Better Prompts
AI ticket triage is not a prompt problem. What a queue needs around it, ticket routing, approval gates, execution records, and a model you host yourself.
System of Record vs System of Action for Case Management
Compare a case-management system of record with a system of action across handoffs, policy, downstream execution, and evidence capture.
Audit Trails That Answer the Real Questions
An immutable audit log is only useful if it answers real questions. What to record so reconstructing a decision does not depend on memory.
Finance Exception Handling Needs Four-Eyes Control
Why finance exception handling needs four-eyes control, structured evidence, and audit-ready review before unauthorized actions slip through.
Plugin Action Audit Log: Required Fields and Event Sequence
What a plugin action audit log must record from request and authorization through downstream completion, failure, and evidence retention.
Start with one workflow
Follow a request through triage, review, and a plugin action. See the record that each step leaves behind.