May 28, 2026 • 7 min read
A single AI-recommended customer refund moves through a two-person review gate, from recommendation to execution record, on real screens inside Latch.
Read Approval Design in Practice: One Refund, End to End →
March 14, 2026 • 6 min read
How AI triage should use confidence thresholds, missing context, and deliberate silence to preserve operator trust in high-risk workflows.
Read When AI Triage Should Recommend the Next Step and When It Should Stay Silent →
March 11, 2026 • 12 min read
How to design approval gates for high-risk operations that shrink blast radius, enforce two-person review, and keep the evidence on the case.
Read Approval Design for High-Risk Operations Workflows →