May 28, 2026•6 min read
A single AI-recommended customer refund moves through a two-person review gate, from recommendation to execution record, on real screens inside Latch.
Read Approval Design in Practice: One Refund, End to End →March 14, 2026•6 min read
AI triage should recommend a next step only when it has enough signal. When silence is the safer and more useful output.
Read When AI Triage Should Recommend the Next Step and When It Should Stay Silent →March 11, 2026•12 min read
How to design approval gates for high-risk operations that shrink blast radius, enforce two-person review, and keep the evidence on the case.
Read Approval Design for High-Risk Operations Workflows →