Latch Journal

Operational workflow playbooks

Practical guides to triage, approvals, plugin actions, and audit trails. Start with the work your team needs to control.

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February 21, 20265 min read

Extend the Product with Plugins Instead of Hard-Coded Custom Workflows

Customize ticket workflows with configuration, plugins or Enterprise source access. Compare ownership, approval controls and upgrade responsibilities.

pluginsextensibility

Put it into practice

Start with one workflow

Follow a request through triage, review, and a plugin action. See the record that each step leaves behind.

Operations workflow path

How the product fits together

See how it works